At Flourish N Thrive ("we," "our," or "us"), we strive to ensure customer satisfaction with our digital products, including workbooks, journals, and other downloadable content. As our products are digital and delivered electronically, certain refund conditions apply. This Refund Policy complies with Australian Consumer Law (ACL) and outlines our approach to refunds for international customers.

1. Digital Products - No Refund Policy

Due to the nature of digital products, all sales are final, and no refunds will be issued once the product has been downloaded or accessed. We encourage customers to carefully review the product descriptions and ask any questions before making a purchase.

However, in compliance with Australian Consumer Law (ACL), we will provide a remedy (such as a replacement, repair, or refund) if the product is defective, significantly different from its description, or unfit for the intended purpose.

2. Exceptions to No Refund Policy

While we do not offer refunds for change of mind or incorrect product selection, the following exceptions may apply:

Duplicate Purchases: If you accidentally purchase the same product more than once, please contact us within 14 days of the duplicate transaction, and we will process a refund or provide store credit.
Technical Issues: If you are unable to access or download the product due to technical issues, we will work with you to resolve the problem. In cases where the issue cannot be resolved, we may issue a refund at our discretion.

3. Consumer Guarantees (Australia)

Under Australian Consumer Law, you are entitled to certain guarantees that cannot be excluded. If our digital products fail to meet a consumer guarantee, such as being of acceptable quality, fit for purpose, or matching the description, you are entitled to a remedy.

Remedies: If the product is faulty or defective, we will provide a repair, replacement, or refund depending on the nature of the issue.
Timeframe: Claims must be made within a reasonable period, typically 14 days from the date of purchase.

4. International Customers

For customers outside Australia, we aim to comply with applicable consumer protection laws in your jurisdiction. However, please note that Australian Consumer Law governs our refund policy, and local laws may vary.

Local Taxes and Duties: Refunds do not include any local taxes, duties, or other charges you may have incurred during the purchase.

5. How to Request a Refund or Remedy

To request a refund, replacement, or remedy under this policy:

Contact Us: Email us at hello@florishnthrive.com with your order number and details of your request.

Timeframe: Refund or remedy requests must be submitted within 14 days of your purchase or awareness of the issue.

Review Process: We will review your request and may ask for additional information (such as screenshots or descriptions of technical issues) to assist in the process.

6. Processing Refunds

If a refund is approved, it will be processed within 7–10 business days and credited to the original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Refund Policy or need assistance with your purchase, please contact us at:

Flourish N Thrive
Email: hello@florishnthrive.com


By purchasing from our website, you agree to the terms of this Refund Policy.